Privacy Policy

Last Updated: 8 February 2026

Introduction

Sorydex ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sorydex.com and use our logistics analytics platform.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Contact us through forms or email
Subscribe to our services
Communicate with our support team

This information may include your name, email address, phone number, company name, job title, and other business contact information.

Operational Data

When you use our platform, we collect operational data that you upload or input, including:

Delivery route information
Timing and performance data
Cost and expense information
Vehicle and driver information

Automatically Collected Information

When you access our website and platform, we automatically collect certain information, including:

IP address and device information
Browser type and version
Pages visited and time spent
Referring website addresses

How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our analytics platform
To process and analyze your operational data
To communicate with you about our services
To respond to your inquiries and support requests
To improve our platform and develop new features
To detect and prevent technical issues
To comply with legal obligations

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information and operational data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers located in Japan and is encrypted both in transit and at rest.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
With service providers who assist in operating our platform (under strict confidentiality agreements)
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of our users

Your Rights

Under Japanese privacy laws, you have the following rights regarding your personal information:

Right to access your personal information
Right to correct inaccurate information
Right to request deletion of your information
Right to object to processing of your information
Right to data portability
Right to withdraw consent

To exercise these rights, please contact us at info@sorydex.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information is primarily stored and processed in Japan. If we transfer data outside of Japan, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sorydex
〒950-0884 Niigata, Higashi Ward, Enoki, 151-9
Email: info@sorydex.com
Phone: +81 25-274-7251